For Cyprus orders, pick-up is available within 1–2 working days and home delivery typically takes 1–3 working days, depending on your location and the courier’s schedule.

Please note that holidays, weather conditions, or peak shopping periods may slightly affect delivery times.

For hygiene and safety reasons, we do not accept returns or exchanges on skincare and cosmetic products. This policy follows EU Consumer Rights Directive 2011/83/EU, Article 16(e), which allows retailers to refuse returns of beauty and personal care items for health protection reasons.

However, if your order arrives damaged, broken, or incorrect, please contact us within 48 hours of delivery, and we’ll replace the item or arrange a suitable solution.

This ensures all our customers receive products that are 100% new, unopened, and safe to use.

Once your order has been shipped, you’ll receive a confirmation email with a tracking link. Simply click the link to see real-time updates on your shipment.

If you haven’t received the email, please check your spam or promotions folder, or contact our support team for assistance.

Yes! Every order includes a free sample, and we regularly run gift-with-purchase offers on selected products. Follow us on Instagram or subscribe to our newsletter to stay updated on our latest campaigns.

You can explore our collections based on your skin type or concern — from dry, oily, and combination to acne-prone or sensitive skin. Visit our “Find Your Routine” section or check out our blog post “What’s My Skin Type?” for expert guidance.