Refund policy

If anything is unclear or you need help with a return, cancellation or order issue, please contact us at rareskinstore@gmail.com . Please include your order number in all requests so we can help you faster.

For health protection and hygiene reasons, we cannot accept returns or exchanges of cosmetic products that have been opened, unsealed, tested, used, or where a hygiene seal, sticker, shrink-wrap, pump clip, protective cap or inner cap has been removed after delivery.

● If the product is sealed, unused and in its original unopened packaging, you may return it under your statutory 14-day right of withdrawal.

● If the product has been opened, unsealed or used, we cannot accept a return or exchange unless the item is defective.

This includes products such as jars, bottles, tubes, droppers, pads, sheet masks, applicators and any item intended to come into contact with the skin, lips, eyes or mucosa.

Some brands may supply certain products without outer shrink-wrap, stickers or seals. This can be a normal manufacturer packaging choice and does not automatically mean that the product has been opened, used or is defective.

For products supplied without a manufacturer seal, a return is possible under the 14-day withdrawal right only if the product is unused, in pristine condition and returned with all original components, including box, cap, inner stopper, leaflet, gift or sample where applicable.

If we cannot verify that the product remains unused — for example because the pump has been primed, the cap has been removed, product has been dispensed, or residue or smudges are visible — we may refuse the return for hygiene reasons.

You may cancel your order before it has been dispatched by emailing us with your order number.

● If the order has not yet left our warehouse, we will cancel it and refund the full amount paid.

● Refunds are issued to the original payment method where possible.

● If the order has already been dispatched, the 14-day withdrawal process applies only to eligible sealed and unused goods.

If you are a consumer purchasing online, you have 14 calendar days from the day you receive the goods to withdraw from the contract without giving a reason.

The products must be unused, unopened and sealed where applicable, in their original packaging and with all leaflets, gifts and samples included.

Return shipping costs are the responsibility of the customer, unless the return is due to our error, such as a wrong item sent, defective product or damaged product.

If you receive the wrong item or your order arrives damaged, please contact us within 48 hours of delivery with photos of the parcel and product.

If a product is defective, please contact us with your order number, a description of the issue and supporting photos or videos where possible.

● For wrong or damaged items, we will help arrange a replacement or refund where applicable.

● For defective items, your legal rights are not limited by our hygiene return rules.

● Please do not dispose of the product or packaging before contacting us, as photos or return of the item may be needed.

We will review your request and respond within 2 business days.

● Opened, unsealed, tested or used cosmetic products.

● Products where hygiene seals, shrink-wraps, pump clips, protective caps or inner caps are broken or removed.

● Products supplied without a manufacturer seal where there is any indication of opening or use after delivery.

● Products without original packaging, leaflets, gifts or samples.

● Items returned after the applicable deadlines.

● Customised, personalised or rapidly deteriorating or expiring goods.

● Sale items and gift cards.

Need Help With a Return?

If you need assistance with a return, cancellation, refund or order issue, please contact us and include your order number.

Email: rareskinstore@gmail.com